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2017.11.30

Regarding the Hiso friend avatar (pre-registration reward) Update

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■Update (11:15 PM on 11/30)
The below issue, which first occurred after maintenance on November 30, has been addressed as follows:

■Details of this issue
Certain players were given an extra copy of the Hiso friend avatar by mistake.

Since only one Hiso friend avatar can be claimed from the Inbox, affected players have no way to remove the second one. When they attempt to, they are returned to the title screen with an error message.

In addition, since affected players cannot remove the extra Hiso friend avatar from their Inbox, they cannot use the "Receive All" function.

■Resolution of this issue
Players will no longer be returned to the title screen when attempting to remove the extra Hiso friend avatar. They are also able to use the "Receive All" function again.

Since each eligible player may only receive one Hiso friend avatar, we will remove the extra one during the next maintenance.

Please accept our sincerest apologies for the inconvenience caused by this issue.

We will continue to do our utmost to provide the best experience for our players.

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Thank you for playing Terra Battle 2.

As of 4:45 AM PST on November 30, the following issue has yet to be resolved:

■Details of this issues
We have verified that we have distributed two friend avatar "Hiso" (pre-registration reward) to some users, and these users are encountering the following issues:

・Received the 2nd Hiso, an error occurs and returns them back to title screen.
・Due to this, it becomes impossible to receive all items from the Inbox.

■Resolution of this issue
We will fix the issue where it returns back to the title when 2nd "Hiso" was received, and to be able to receive the other items.
During this correspondence, you can still play the game.
We will post an update when the details of when and how this issue will be resolved become available.

Also, the 2nd "Hiso" will remain on the Inbox even after this correspondence.
We will remove this on our next maintenance since only one "Hiso" is supposed to be distributed.

We appreciate your understanding and support, and will do our utmost to continue providing an enjoyable play experience.

We hope you enjoy your journey across Terra!

The Terra Battle 2 Team